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Connect America Medical Alert Mobile LTE Review 2021

When we reviewed Connect America’s MobileElite portable medical alert system back in 2018, it earned high marks for its quick response times, clean audio, and good battery life, but we dinged it for costing a bit more than its competitors and for not being waterproof. The company’s latest portable offering, the Medical Alert Mobile LTE ($39.95 per month), is waterproof and once again provides very fast response times. That said, it doesn’t quite live up to its five-day battery life claim and it lacks urgent care services. Our Editors’ Choice award winner, the Great Call Lively Mobile Plus, is even faster and offers more features for less money.

A New, Waterproof Design

The Medical Alert Mobile LTE is an Anelto ANH-1118 two-way wearable device that measures 2.8 by 1.7 by 0.7 inches (HWD) and weighs 1.9 ounces. It uses AT&T’s cellular network to connect you to a 24/7 emergency response center when you press the help button, and it has a built-in GPS radio to pinpoint your exact location. It sports a glossy white finish and rounded edges, and has a lanyard attached to a clip on the top of the enclosure. The biggest design advantage over the MobleElite is that this model has an IP67 water-resistance rating, meaning it can be worn in the shower or out in the rain.

There’s a round 1-inch Help button in the center of the device, and a microphone located to the right of the button. Up top are a speaker and an LED indicator that glows solid green when the device is ready to make a call, blinks green while looking for a cellular connection, glows solid red while charging, and blinks red when the battery has reached a critically low charge level. It comes with a charging cradle, a user guide, a leather belt clip, and accessories to wear the help button your neck or wrist.

The internal battery is rated to last up to five days between charges (more on that in the next section), which is more than you can expect from the MobileElite (60 hours) and the MobileHelp Solo (48 hours). The LifeFone At-Home and On-the-Go GPS Voice-in-Necklace still offers the longest battery life by far, at up to 720 hours (30 days).

Connect America charges a $39.95 monthly fee and doesn’t require a contract or activation fees. If you pay annually, you get one month free, bringing your monthly cost down to $36.95. A fall detection button adds another $10 to your monthly bill. By way of comparison, the Great Call Lively Mobile Plus goes for $24.99 per month with a one-time fee of $49.99, and the MobileHelp Solo will run you $37.95 per month.

The company used to charge $7.99 for its 365Access mobile app, but now offers its Medical Alert Connect app for free. A new version due out shortly will let caregivers track the device’s location, check battery life, view alerts, edit profiles and permissions, and edit caregiver contact information. However, Connect America doesn’t offer any of the urgent care services that you get with the Great Call Lively Mobile Plus such as medicine reminders and access to medical advice.

Fast Repsonse Times, Average Battery Life

We measure response time for medical alert systems by pressing the help button and timing how long it takes to be connected to a live agent. The Mobile LTE clocked an average response time of 20 seconds, which puts it among the top performers we’ve tested. Only the Great Call Lively Mobile Plus was faster, with an average response time of 15 seconds. In comparison, the MobileHelp Solo averaged 28 seconds and the Medical Alert Mobile Elite averaged 36 seconds.

Once connected, the Connect America emergency response agents were always professional and courteous, and two-way audio was loud and clean. 

When I first began testing, the GPS radio had trouble pinpointing my exact location in a handful of instances. I called Connect America’s tech support line and they cleared all previous data from the device and rebooted it (they did this on their end in less than one minute). After that the GPS worked perfectly, reporting my exact location at home and while out on the road.  

Battery life is another story. The Mobile LTE is rated to last up to five days between charges depending on activity and usage. But I began receiving critical low battery warnings after two days (48 hours) of strictly standby use. The battery went completely dead on the third day, after approximately 60 hours. That’s about on par with the Mobile Help Solo, but it’s short of what Connect America quotes.

A Solid Choice, But Not the Most Affordable

When it comes to medical emergencies, response time is critical, and the Medical Alert Mobile LTE from Connect America turned in some of the fastest response times we’ve seen in testing. It also works with a free mobile app that lets caregivers and family members keep tabs on your whereabouts, making it worth considering when shopping for a portable medical alert system. That said, it doesn’t offer urgent care services. For that you’ll want to check out our Editors’ Choice winner, the Great Call Lively Mobile Plus, which also costs less per month.

Connect America Medical Alert Mobile LTE Specs

Price Per Month $39.95
Fall Detection $10
Connectivity Cellular
Battery Life 2 days
Rated Pendant Range N/A
Help Button Yes
Wellness Checks No
Free Spouse Monitoring No
Medication Reminders No

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