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SRFax Review 2021

Dealing with faxes isn’t stressful if you use an online fax service. SRFax, for instance, is an intuitive and affordable faxing option. It supports two-factor authentication logins and produced good results in our tests. That said, SRFax does not have a dedicated mobile app and lacks digital signature tools. Our Editors’ Choice picks for the online faxing category are Fax.Plus and HelloFax because they offer excellent features at reasonable price points.

(Editors’ Note: eFax, MetroFax, MyFax, and SRFax are owned by J2 Global, the parent company of PCMag’s publisher, Ziff Davis.)

How Much Does SRFax cost?

SRFax offers six different faxing plans for consumers: Basic ($3.29 per month), Basic Plus ($6.95 per month), Standard Lite ($9.95 per month), Standard ($15.95 per month), Standard Plus ($29.95 per month), and Standard Professional ($45.95 per month). You get a discount if you choose to pay for any plan on an annual basis.

Basic users can send or receive up to 25 pages per month and pay 10 cents for every page over that limit. The limit goes up to 200 pages for the Basic Plus plan and the overage fee goes down to six cents. This plan allows subscribers to add additional numbers ($4.95 for each), which can be assigned to different users.

The Standard Lite plan includes a pool of 500 pages and charges the same six-cent overage fee, but it gets rid of the ability for multiple users to have different fax numbers. The Standard plan raises the limit to 800 pages, reduces the overage fee to five cents per page, and reintroduces the ability to assign unique numbers to team members. The Standard Plus and Standard Professional plans have all the same features as the Standard plan, but they expand the page limit to 1,500 and 2,500 pages, respectively. Standard Plus users pay five cents per overage, but that rate decreases to three-and-one-fourth cents for the Standard Professional tier. We like that SRFax pools pages instead of enforcing separate limits on sending and receiving faxes. This method is far more flexible and consumer-friendly.

You can sign up for a free 60-day trial for every tier other than the Basic plan. That’s a longer trial than that of other fax services we’ve tested. In addition to these consumer-focused plans, SRFax offers plans more suitable for healthcare and enterprise customers.

The number of plans seems excessive compared to what other fax services offer, but the rates and overage fees are mostly competitive. For comparison, iFax ($9.99 per month) and mFax ($12 per month) charge far more for 200-page plans. MetroFax’s 1,000-page plan for $12.95 per month offers the best value of any fax service we’ve tested. Nextiva vFax (500-page pool for $8.95 per month) and RingCentral Fax ($22.99 per month for a pool of 1,500 fax pages) are also an excellent value. SRFax’s Basic plan overtakes Fax.Plus in terms of the cheapest paid faxing plan we’ve seen, but the 25-page limit is restrictive; Fax.Plus’s $5.99-per-month plan includes a pool of 100 pages.

If you don’t want to pay to send a fax, your best option is FaxZero. That service is completely free and allows you to send up to three faxes per day (each fax can be up to five pages). Fax.Plus and HelloFax also include a free offering, but they only provide one-time allotments of non-replenishing pages. They’re basically free trials.

To send a fax to an international destination with SRFax, you need to pay an additional fee per page. For instance, sending a fax to a contact in Sweden will cost you five cents per page. Fax.Plus and HelloFax handle international faxing in a much more consumer-friendly way. Instead of paying an additional fee per page, international faxes just deduct a certain number of extra pages from your monthly limit. With this method, users aren’t stuck with extra costs on top of the subscription rate.

Getting Started With SRFax

Signing up for a number with SRFax is a simple process. You can choose between getting a new toll-free and local fax number or porting an eligible existing fax number for a fee of $25. For a toll-free number, you pick the suffix and then select a number from a drop-down list of choices. To get a local number, you start by selecting a state or province (SRFax limits numbers to Canada and US). Next, you designate a city, before finally picking a number from a drop-down list. There’s no extra charge for toll-free numbers.

SRFax does not allow you to choose a vanity fax number; these numbers are typically memorable in some way or related to your business. RingCentral Fax allows subscribers to sign up for a vanity number and MyFax offers far more international numbers.

During the sign-up process, you can opt to enable an OCR feature for your incoming faxes, which costs an additional $1 per month. A tooltip explains that this is only 60-80% accurate at the time of writing. If you don’t enable this feature when you create your account, you need to call or email SRFax to turn it on later—there’s no option to enable it in the settings. eFax also offers OCR tools, but that service does not make you pay extra for them.

SRFax Web Interface

SRFax on the Web

SRFax’s web interface is modern, easy to navigate, and among the best-designed of the services we’ve tested. The light color scheme is pleasing, though we would prefer to also see a dedicated Dark mode choice. The site is quick to load, too, despite the entire interface reloading every time you click on a new section.

The left-hand menu has five main items that expand into more granular subsections: Faxes, Settings, My Account, Advanced Security, and Support. From the Settings section, you can enable SMS notifications for fax activity, customize your fax cover page, and block unwanted fax numbers. Billing and payment information is accessible from the My Account section.

If you want to set up two-factor authentication on your account (we recommend you do so), head to the Advanced Security section; SRFax supports both SMS- and app-based authentication methods. I had no trouble setting up two-factor authentication with the Google Authenticator app in testing.

To send a fax, click on the Faxes > Send a Fax and fill out the relevant fields. You choose between a single fax (to one recipient) and a broadcast (to up to 50 recipients). SRFax allows you to save any fax recipients to a contact book as well as schedule faxes to send at a later time. mFax includes similar scheduling functionality. Each fax attachment can be up to 50MB and SRFax can handle all the expected file types. Like HelloFax, SRFax’s web interface supports drag-and-drop conventions for adding attachments.

You can find any faxes that you’ve sent or received in separate sections on the web interface. From here, you can view the faxes, reply directly to a sender, or block a number. Faxes are sortable by date, which is helpful.

One missing feature is the ability to sign or edit documents before sending. Among the faxing services we’ve tested, Biscom 1-2-3, eFax, Fax.Plus, and HelloFax all include digital signature tools. For users who need to authorize or otherwise amend documents, this is a serious limitation. SrFax’s owner—and PCMag’s owner—J2, recently launched a new document signature service, called jsign, which anyone can try for free. SRFax users do not get any special access to this service, though.

Email and Mobile Faxing

As with most other online faxing services, SRFax integrates with your email account. To send a fax from your email, simply set the recipient address to [Faxnumber]@srfax.com. Make sure to include all 11 digits in the number and use the email address with which you signed up for SRFax. Whatever you write in the email body will show up on the cover page, and you can add any attachments as you would with a regular email. In testing, this integration worked fine.

Of course, any attachments you add will be converted to grayscale before transmission. Fax.Plus is one of the few online fax services that support color documents over fax, but only to other Fax.Plus users.

SRFax's Mobile Website

SRFax does not currently offer a dedicated mobile app, but the SRFax site follows responsive design principles. The site remains easy to navigate on mobile and I didn’t experience any performance issues or trouble logging into my account, though some elements were crowded. The mobile site notably allows you to take a photo of documents and directly upload them as a fax attachment, which is typically one advantage of standalone Android and iOS apps.

Biscom 1-2-3, eFax, Fax.Plus, MyFax, MetroFax, and RingCentral Fax all offer dedicated mobile faxing apps. Fax.Plus offers the best mobile experience and enables you to sign documents from its mobile app. We prefer dedicated faxing apps, since the layouts are specifically built for smaller device screens, but I didn’t have any trouble sending a fax from SRFax’s mobile site.

eFax, iFax, and RingCentral Fax all offer dedicated desktop apps, something SRFax does not. For people who frequently send faxes, these desktop apps could be more convenient, especially if they integrate with OS-level notification systems.

Testing SRFax’s Performance

We no longer have any physical fax machines in our office, and we’re all mostly working from home, just like so many of you. We now test fax services by sending documents between online faxing services instead. To evaluate their performance, we send two attachments (a graphics-heavy one and one that is mostly text) and check how well each service processes and transmits them.

SRFax did an excellent job with the graphics-heavy PDF. It retained all of the gradient color details and the text elements on the page, with minimal artifacting in the background. SRFax didn’t have any trouble with the second, mostly text document, either. The text all looked crisp and it preserved the few design details, though the font weight seemed slightly lighter than the original’s. In any case, you should have no fax quality issues with SRFax. In testing, however, SRFax seemed to take longer than average to send our test faxes specifically from the web interface.

Solid Faxing Foundation

SRFax offers the fundamental faxing features you need with multiple pricing tiers, an intuitive web interface, and excellent fax quality in our testing. We also like that it offers two-factor authentication options. However, it lacks a dedicated mobile app and document-signing tools. Fax.Plus and HelloFax remain our Editors’ Choice picks for the faxing category because both offer excellent sets of features and are simple to use.

Pros

  • Top-notch web interface

  • Most pricing tiers are a good value

  • Supports two-factor authentication

  • Good fax quality in our tests

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The Bottom Line

SRFax is an easy-to-use service that handles all the faxing fundamentals without issue. Don’t expect dedicated mobile apps or digital signature tools, though.

SRFax Specs

Price Per Month $3.29
Pages Per Month 25 pages Sent or Received
Overage Charges 10 Cents Per Page
Free Setup Yes
International Numbers Yes
Toll-Free Numbers Yes
Mobile Apps No
Digital Signature Tool No

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